Refund and Cancellation Policy

At “Paper Leaf Enterprises” we strive to provide high-quality POS and Barcode Solutions. Our refund and cancellation policy as follows:

Cancellations

Hardware Orders: You may cancel your order for physical products (Printer’s Scanner etc.) within 24 hours of purchase, provided the item has not yet been dispatched. Once an item is shipped, the order cannot be cancelled.
Software Subscription: Cancellation for billing software licenses policy are based on respective original software/Company Developer. You can read their cancellation policies of all software which are available in market like “Vyapar”, “Marg ERP”, “Tally ERP”, “Zoho”, and any other software on their respective website’s.

Returns & Refund

Physical Goods: Returns are only accepted for products that arrived damaged or defective. You must report any defects within 24 hours of delivery with proper supporting Photos/Videos* (Non Edited).
Conditions for Returns: Item must be returned in their original packaging with proper all accessories , manuals, and printers (If applicable ) unused .
Process: Once your return is received and inspect by our team, we will notify you of the approval or rejection of your refund. Approved refund will be processed via original payment method within 7-10 business working days.

We aim to deliver your POS and Barcode Hardware efficiently across India.

All orders are processed within 1-3 business days.
Orders are not shipped or delivered on Sundays or Public Holidays.
If we are experiencing a high volume of orders (e.g., during promotional sales, Seasonal Sales, Festive Offer’s), shipping may be delayed by a few days.

Domestic (Across India): Estimated 5-7 business days depending on the location.
Shipping charges for your order will be calculated and displayed at checkout or provide in your proforma invoice.

You will receive Shipment confirmation email, once your order contain Tracking number(s). The tracking number will be active within 24 hours.

“Paper Leaf Enterprises” is not liable for products damage or lost during shipping if the damage is caused by carrier. However we will assist you in filling claim with the shipment carrier. Please save all packaging materials damaged good before filling a claim.

We currently only Ship within India. For “International inquiries” regarding software solution, please “Contact us” directly.